Service + support
Many of our customers are working in sensitive environments, demanding a great deal of service and support. Therefore reliabe and customized after-sales processes are more rule than exception.
Service? Why certainly!
Customer satisfaction is not only based on product quality alone, but also on qualified service and support.
Our customized service packages are geared to real customer requirements, providing the necessary level of support.
Bringing long product life cycles and dynamic market environments in accordance, therefore often is a real challenge.
We are happy to accept this challenge in order to come up with a sustainable yet flexible service and support concept.
Scope of services
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Customer specific support and update solutions
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Soft- and firmware updates
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Diagnostic and repair services
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Spare parts service
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Product succession planning
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Technical consulting